Last updated: November 2026
Who We Are
This website is run by Trace Labs (Pty) Ltd (registration number 2024/568237/07), a proteomics and protein chemistry service based in Cape Town, South Africa. Trace Labs is the responsible party for the personal information described in this notice.
Our Information Officer is Dr Maré Vlok. You can contact him at mare@tracelabs.co.za or on +27 74 686 6203.
What We Collect
When you use the contact form, we collect:
- your name
- your email address
- your phone number, if you choose to give it
- anything you write in your message
If you email or phone us directly, we receive the details you share in that email or call.
This website doesn't use advertising or analytics cookies, and we don't track you across other websites.
Why We Collect It
We use your information only to reply to your enquiry, prepare a quote, and communicate with you about a project you ask us about. We don't use it for marketing, and we never sell or rent it.
Where It's Kept
Messages from the contact form are delivered to our business inbox, mare@tracelabs.co.za. We don't copy them into any other system, spreadsheet or database.
Our website and email are hosted by a South African hosting provider, which processes this information on our behalf.
Who We Share It With
We don't share your personal information with anyone else, unless the law requires us to.
How Long We Keep It
We keep correspondence for as long as we need it to respond to you and manage any resulting project, and for any period the law requires, for example for tax records. After that, it's deleted.
Your Rights
Under POPIA, you have the right to:
- ask what personal information we hold about you
- ask us to correct or delete it
- object to us processing it
- lodge a complaint with the Information Regulator
To make a request, email our Information Officer at mare@tracelabs.co.za.
Complaints
If you're unhappy with how we've handled your information, please contact us first so we can try to put it right. You can also complain to the Information Regulator (South Africa):
- Email: POPIAComplaints@inforegulator.org.za
- Phone: 010 023 5200, or toll-free 0800 017 160
- Website: inforegulator.org.za
Changes to This Notice
We may update this notice from time to time. The date at the top shows when it last changed.